The seller is paid only after your item has arrived and the protection period has passed.
Your payment is held until 7 days after delivery. A case that is still open keeps it held until the case is settled.
If you do not confirm delivery, an order counts as delivered 14 days after it ships.
You can report it once the seller's handling time and a further 7 days have passed since you paid.
Open a return from your order within 30 days of delivery.
This depends on the return terms the seller set, shown on the listing. Some items cannot be returned.
A refund goes back through the payment you used. If the seller has already been paid, the amount is recovered from their future sales.